Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Service requests and project details
• Payment information (processed securely through third-party payment processors)
• Communications between you and Vector Plumbing

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our website
• Device information and operating system
• Referring website or search terms used to find us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our plumbing services
• To communicate with you about your service requests
• To schedule appointments and follow up on completed work
• To process payments and maintain billing records
• To send you important updates about our services
• To improve our website and customer experience
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality and content

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the date of the last revision. We encourage you to review this policy periodically.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

11. SMS Communications

By providing your mobile number, you consent to receive SMS text messages from Vector Plumbing LLC for purposes including appointment confirmations, service updates, and follow‑up communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message you receive. To request assistance, reply HELP or contact us at (813) 767‑9634. We do not share, sell, or rent your mobile number to third parties for their marketing purposes.